Aged Care

August 2021 – Progress in Improving Australia’s Aged Care System

Read about the meeting of the National Aged Care Alliance (NACA), held on 12 August 2021, here.

The Aged Care Royal Commission

The final report can be accessed here.  An ACPSRO discussion paper The Cost of improving the Aged Care System also relates to this matter.

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission commenced operation on 1 January 2019.

Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care.

The Commission assumed the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed to promoting high quality care and services to safeguard everyone who is receiving Australian government funded aged care.

If you want to make an inquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian government, you can contact the Aged Care Quality and Safety Commission on phone 1800 951 822 or visit

Aged Care Fees, Charges and Payments after 1 July 2014

From 1 July 2014 changes were made to care fees for residential and home care and the cost of accommodation. The new arrangements apply only to aged care residents and consumers of a home care package who entered or commenced care on or after 1 July 2014.

For those residents entering, or consumers commencing a home care package after 1 July 2014, go to the Department of Health website:

Department of Health – Fees

Residents who first entered aged care prior to 1 July 2014

Residents in aged care prior to 1 July 2014 will remain on their current arrangements as per the attached Schedule:

Schedule of Fees and Charges for pre 1 July 2014 Residents From 20 September 2018

The Department maintains all Previous Fees and Charges.

Accommodation bond retention amounts will still apply to residents who transfer services after 1 July 2014 provided that the resident is not subject to the new fee arrangements. Further information can be found on the Accommodation Bond Retention Amounts webpage.

Maximum rates of interest also apply to residents who first entered care before 1 July 2014 and transfer to a new home on or after 1 July 2014 but are not subject to the new arrangements. Further information can be found on the Maximum Bond and Charge Interest Rate webpage.

The above information has been sourced from